Policies and Shipping
How do I submit pictures?
After you order, within 24 hours you will receive an email from us requesting pictures. Please DO NOT email us images as we can not accept them via email.
Returns and exchange details
All custom order sales from the Collage and Wood Shop are final (collage purchases, custom font requests, wall names.) If you are not happy with your purchase, however, please let us know and we will do everything in our power to fix it or replace any damaged goods! Return shipping is the responsibility of the purchaser and item must be returned in original packaging and in unused condition.
Store credit will be issued for all returns and for collage purchases without image submission within the 3 week time frame.
We ship our products as soon as we possibly can (most plain wooden cutouts are cut and shipped to arrive within 7-10 days). Collages typically take about 3 weeks from order to delivery in the US. We use a variety of shipping services including USPS, UPS, and Fed Ex. Shipping Upgrades are available for an additional fee and will be invoiced separately upon request or discussion with client.
Need to talk with us?
Call or text us anytime at 910-302-3066. We will get back with you as soon as possible (24 hours or less!)